New General Data Protection Regulation applies from 25th May 2018.
We want you to understand and feel confident about how we collect, store and handle your personal data.
This Privacy Notice aims to explain the types of personal data Woodbury Homes may collect about you when you interact with us, whether you choose to visit our office, use your landline, mobile device or go online. It also aims to to explain how we will process, share and keep your data.
We take your privacy very seriously and work hard to meet regulatory requirements. We do not sell your personal data to third parties.
This notice may need to be updated from time to time, we will inform you if there are any significant changes.
Woodbury Estates Ltd, trading as Woodbury Homes, is a Company incorporated at Companies House under registration number 8599242. Our registered office is 244 High Road, Loughton, Essex, IG10 1RB. We offer Property Services including Sales, Lettings and Property Management.
Woodbury Homes may collect:
|First name||Secondary Address ID (copies)|
|Middle names||No. of Dependants|
|Previous Names||Dependants Date of Birth|
|Marital Status||Bank Statements (copies)|
|Phone Numbers||Credit Card Statements (copies)|
|Email Address||Mortgage Statements (copies)|
|Date of Birth||Proof of Deposit|
|Previous Addresses||Mortgage Details|
|Residential Status||Solicitor Details|
|Landlord Details||Estate Agent Details|
|UK National||IP Address|
|Primary Photo ID (copies)||Cookies|
|National Insurance Number|
In the general conduct of business, Woodbury Homes collects relevant information from:
In addition you may choose to submit information directly to us via methods including:
We may use third-party web analytics services like Google Analytics who use technology such as cookies and web beacons to help analyse how visitors use our website. You can control your preferences for this through your browser.
We may collect and process your personal data for a number of reasons, these reasons include:
The normal legal aim and basis for processing personal data is that it must be necessary for the legitimate interests of Woodbury Homes, including:
For a number of property services we have to comply with regulations such as the ‘Money Laundering, Terrorist Financing and and Transfer of Funds (Information on the Payer) Regulations 2017. The information provided will only be used by Woodbury Homes in relation to complying with the Regulations. If you are buying, selling, letting or renting, we will require two separate identification documents, even if the primary piece provided appears on both lists:
We take your privacy seriously and will not disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA) as it is currently defined.
Detailed below are examples of when we would collect, process and in some cases share, your personal data:
Where you have consented to us providing you with our services, you are free to withdraw consent at any time.
We only ever retain personal information for as long as necessary. While there is no specific industry note regarding a set period of retention of personal data, we are required to comply with statutory provisions such as the maximum legally obliged retention period for file details of 6 years, and limitation periods under Money Laundering Regulations 2017. We will generally hold records for around 7 years after last contact unless we feel it is in the legitimate interest of Woodbury Homes to retain it any longer.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, or where there is a legal requirement. We use trusted third parties to provide the services and business functions below, however all processors acting on our behalf will only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. We do not sell your personal information.
We may disclose your information to third parties:
These third parties may include (but are not limited to):
You have the right to access any personal information that we process about you and to request information about:
If you believe we hold incomplete or inaccurate data about you, you have the right to ask us to complete and/or correct the information and we will strive to update/correct it as quickly as administratively possible, unless there is a valid reason for not doing so, in which case we will notify you of this.
If you would like your personal data to be removed or the use of it to be amended, you have the right to request:
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request. This is to ensure your data is protected and kept secure.
We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under a legal obligation to retain your information, we will clarify the requirements regarding extent of the data and duration we will continue to hold your personal data.
If you would like to make a request regarding the processing of your personal data, please contact us at firstname.lastname@example.org
We hope we have provided you with sufficient information on the processing of your personal data and the rights you have over it, but if you have any additional questions or would like further information on any of the points above please contact us at:
244 High Road
Tel: 0208 508 2030
If you are unhappy with any aspect of this notice or believe we have processed your data unfairly or are non-complaint with the relevant data protection laws and wish to raise a complaint, please contact us. We will address your complaint and respond to you. You also have the right to complain to the supervisory authority, the Information Commissioners Office:
Tel: 0303 123 1113
Updated 25th May 2018